Shipping Policy

Shipping Policy

Please read these terms and conditions carefully before using Our Service.

Welcome to Nalen Herbaceuticals Pvt Ltd. We are committed to delivering your orders promptly and efficiently.

Below is our detailed shipping policy to help you understand our shipping process, timelines, and guidelines.

Processing Times All orders are processed within 1–2 business days. Orders placed after 5 PM IST on Friday or during weekends will begin processing the following Monday.

During peak seasons or promotional periods, processing times may be extended by an additional 1–2 business days. Shipping Methods and Delivery Times We offer a range of shipping options to meet your needs.

Delivery times are estimates and begin from the date of shipping, not the date of order.

Domestic Shipping Delivery Time: 3–7 business days

Cost: Calculated at checkout based on destination and package weight International

Shipping Dispatch Time: Within 7–10 business days Delivery Time: 7–14 business days (may vary depending on customs and carrier delays) Cost: Calculated at checkout based on destination and package weight Customers are responsible for customs duties, taxes, or additional fees Shipping Confirmation and Tracking You will receive a shipping confirmation email with a tracking number once your order is dispatched.

You can track your shipment using the provided link. Shipping Delays While we aim to deliver within estimated timelines, delays may occur due to unforeseen circumstances (e.g., weather conditions, carrier issues, etc.). We appreciate your patience in such situations.

If delays are significant, please contact customer support for assistance. Undeliverable Packages may be returned if: Address is incorrect Recipient is unavailable Delivery is refused In such cases, we will contact you to arrange reshipment or refund.

Missing or Damaged Packages If your order is lost or damaged, please contact customer support within 7 days of delivery for assistance with replacement or refund.

Changes to Shipping Policy We reserve the right to update or modify this shipping policy at any time without prior notice. Changes will take effect immediately upon being posted on the website.