Cancellation Policy

Cancellation Policy

Your Order Cancellation Rights You are entitled to cancel your order within 14 days without giving any reason.

The deadline for cancelling an order is 14 days from the date on which you received the goods, or on which a third party (other than the carrier) takes possession of the product.

To exercise your right of cancellation, you must inform us of your decision through a clear statement: By email: doctorthangs@gmail.com We will reimburse you no later than 14 days from the day on which we receive the returned goods.

The refund will be processed using the same payment method used for the order, without any additional charges.

Conditions for Returns To be eligible for a return, please ensure that: The goods were purchased within the last 14 days The goods are in the original packaging The goods are unused and in the same condition as received The goods are not damaged You have the receipt or proof of purchase The following items are not eligible for return: Goods made to your specifications or clearly personalized Goods not suitable for return due to hygiene or health reasons once unsealed Goods that are inseparably mixed with other items after delivery We reserve the right to refuse returns that do not meet the above conditions.

Returning Goods You are responsible for the cost and risk of returning the goods. We recommend using a trackable and insured shipping service, as we cannot guarantee receipt of returned items.

Refunds will not be issued without actual receipt of the goods or valid proof of return delivery. Gifts If the product was marked as a gift and shipped directly to you, you will receive a gift credit for the return value If not marked as a gift, the refund will be issued to the original purchaser Contact Us If you have any questions about this policy, contact us at: Email: doctorthangs@gmail.com